As a responsible school,college,university,recruiting agency,company or even you as an individual, must decide who will monitor and respond to reviews from candidates,teachers,students or parents on ESLwatch, as you will want to control the quality of your responses.
If you have a staff member who handles online reviews he/she needs to have:
- A strong customer service attitude
- A friendly writing style
- The authority to resolve complaints
- Good judgement about when to refer a review to more senior staff.
If you are handling reviews yourself then you will need the above to be able to handle reviews in a clear concise manner.