Tips for managing reviews

Claim or create your profile (article) page

People are talking about your school, college, university,recruiting agency, company or even you as an individual promoting website services or recruiting, even if you choose to get involved. Make sure your potential candidates have the right information about you, and know what you offer. You will be surprised how many businesses have profile (article) entries on ESLwatch, but have not

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Decide who handles reviews

As a responsible school,college,university,recruiting agency,company or even you as an individual, must decide who will monitor and respond to reviews  from candidates,teachers,students or parents on ESLwatch, as you will want to control the quality of your responses. If you have a staff member who handles online reviews  he/she needs to have: A strong customer

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Respond to positive reviews

If someone’s taken the time to write about you, responding to positive reviews so customers know that you appreciate their compliments. ESLwatch suggest responding publicly, you may well know the reviewer if you have ther contact details you can thank them in private. You may also have to decide if you answer every positive review or just the ones that stand out. Do not offer

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Manage negative reviews

Many schools, colleges, universities, recruiting agencies, companies, online websites or even you as an individual fear negative reviews because they may drive away existing and potential candidates. Thankfully, it is possible to manage negative reviews, and even turn them to your advantage in some situations. If it is negative, stay courteous and professional. Apologize for not

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Do not post fake reviews

It's unethical and a breach of ESlwatch's site rules to post positive reviews about your own school, college, university, recruiting agency, company, online website, even you as an individual or negative reviews about your competitors. This applies to owners but also to staff and to any family or friends who are not genuine candidate, teacher, student or parent. Posting fake reviews may

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Take advantage of positive reviews

Positive reviews are marketing gold dust. If someone has decided to sing the praises of your school,college,university,recruiting agency,company or even you as an individual, especially without prompting, share the good news. Include links to reviews on your website, add quotes to your sales materials, write it up on boards in your premises. Candidates,teachers,students and parents are

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How to deal with Reviews

First claim or create your profile (article) page next decide who handles reviews.   Have a email list of teachers, parents or students, employees who have

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Feature your reviews to the top and commenting, why bother?

ESLwatch notices certain trends when employers try to minimize the reviews against there institution by having employees add reviews, this is a positive response and is encoraged. However, this not using the site to it's full potential. There are a few things you can do to add professionalism to your reviews. 1: Use

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